If your Refina or Eibenstock machine is in need of a repair or service simply contact our team on 01202 632270

If your machine has a manufacturing fault and is under one year warranty your repair will be free of charge, for more information see our terms & conditions on warranty repairs below

If the machine is outside the warranty period we offer a collect, repair & re-deliver service. The cost for this is £46.80 inc vat and an hour labour for the engineer to strip it down, check it and service it. This payment is needed upfront before we can proceed

We will contact you once the machine has been stripped and checked in our workshop, if any parts are needed there will be the additional cost and we will quote for the parts before we complete the repair

When booking in your repair you will be asked for the serial and model number of your machine


Our machines are guaranteed for one year for normal trade use

If it is used and maintained correctly, it will offer many years of use

Repairs will be chargeable if there is evidence of misuse

All repairs, service and maintenance should be carried out by an approved repair workshop

For MEGAMIXER power tools the motor and gearbox are guaranteed for two years

If you purchased the machine through a reseller please can you supply proof of sale

Exclusions to EIBENSTOCK manufacturer’s warranty include:

Damage to the electric plug, cable and switch

Evidence of misuse or damage to the machine

The machine has continued to be used after an obvious fault

The brushes are excessively worn damaging the motor

Damage to the clutch on core drills, such as the EHD2000/1801/1500

If repairs have been attempted by unauthorised persons or badly undertaken


Spare parts lists and technical documentation are available on request

For service and repairs email technical@refina.co.uk advising the serial number, model and purchase date of your machine

Spares will only be supplied if they are to be fitted by a qualified power tool repair workshop

Use only genuine parts

Never attempt to open up the motor body or gearbox of the power tool as this will invalidate the warranty