Free shipping

We are offering free shipping for all mainland UK orders over £100 ex vat. This promotion is valid until the end of January

Unfortunately we cannot offer free shipping to Scottish highlands and Isles. All large items requiring pallets are excluded and will be charged at the normal rate

COVID-19 Update

Refina is open and we are continuing to monitor and follow the latest government guidance regarding the Covid-19 outbreak. To ensure the safety of our employees, we continue to operate with reduced members of staff working on-premises. Recently we have increased courier collections from our warehouse and we will be doing all we can to deliver your items to you as quickly as possible. As we are not operating at full capacity, we would like to ask for your patience whilst we adapt our working practices and implement relevant safeguarding measures. Please be aware that our lead times to despatch will be affected

With regards to all deliveries we will try our best to despatch your order within 24 hours of receipt of payment (allow 10 days for cheques to clear) International orders are generally received in under 21 days.

Delivery Times

If you place an order before 2pm and you live in the UK we will try and get your order to you on the next working day.

However, this can be dependent on:

Whether the items are all in stock (most hand tools are in stock but some machines are produced in our warehouse and can take up to 2 days to produce)

authorised for the value of the order

All other security checks must be passed successfully

This is not a guaranteed service and can take 2/3 days for delivery

Please note: If you place your order after 2pm on weekdays, at the weekend, or on a Bank Holiday, then your order will be processed the next working day

Back Orders

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

For more information on returning an item please click here