If you are not completely satisfied with your order, providing it hasn't been used and is in perfect condition, you can return it to us within 14 days using one of the methods below


If the item is a hand tool or trowel you can use our Homecall service. This service is suitable for parcels no larger than 60 cm in any dimension and under 10kg in weight. Simply call the Customer Care team and they can book in your return and send you a parcel label, which you simply attach to your parcel and take to your local Homecall ParcelShop.

  • To book your return simply call our Customer Care Team at 01202 632270
  • We will then email you a returns form and parcel label for you to fill in
  • Please enclose your completed returns form and pack your return securely
  • Attach the parcel label, and take it to your local store (we will advise up to 8 of the nearest stores to you)
  • You'll receive proof of postage and a code to track your return online

Please note

  • There is a charge of £8.50 for this service
  • Parcels can often take between 5-7 days to be received and processed
  • This service is for the mainland UK and the Isle of wight
  • You can find all the national DPD Homecall stores by visiting www.dpd.co.uk/parcelshoplocator


  • Call our Customer Care Team at 01202 632270 to book your return
  • If required we can email you a returns address label to attach to your parcel
  • We will arrange for a courier to collect your parcel(s) from a place of your choice

Please note

  • Parcels can often take between 2-3 days to be received and processed
  • The charge for returning large parcels is £15.95
  • Pallets can often take between 3-4 days to be received and processed
  • For machines and pallets, the charge for this service will depend on size, quotes are available upon request
  • The cost of these services will be greater for returns from outside the mainland UK