About Us

Refina Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Refina Ltd
Unit 7 Upton Industrial Estate Factory Road POOLE Dorset BH16 5SL United Kingdom
Phone: 01202 632270
Fax: 01202 632432
Email: sales [at] refina [dot] co [dot] uk
GB243 8522 62

Making A Purchase

PLEASE NOTE - WE ONLY ACCEPT ORDERS FROM THE UK.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Please be aware that we always require a signature from you when our couriers deliver your order. Unfortunately we cannot process requests for your parcel to be left somewhere without a signature

We only accept Visa and Mastercard credit card payments which are processed through our SecureTrading account.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

ORDER BY TELEPHONE
Call us and ask for “Sales”; we will be happy to discuss your requirements, give technical advice or details of current special offers and trade deals
Our telephone number is 01202 632270 (5 lines)

ORDER BY FAX
Fax your order to us with a business letter head. Ensure you include a day time telephone number so we can arrange delivery
Our fax number is 01202 632432

ORDER BY EMAIL
Email your order and advise your preferred payment method. Ensure you include a day time telephone number so we can arrange delivery.
Our email address is sales@refina.co.uk

ORDER BY POST
Post your order to us with a business letter head and ensure to include a day time telephone number so we can arrange delivery.
Our postal address is REFINA LTD, Unit 7, Factory Road, Upton, Poole BH16 5SL

ORDER THROUGH YOUR LOCAL TOOL HIRER, DEALER OR MERCHANT
Take your order to your local tool supplier and they can contact us directly by phone or fax; we will supply your local reseller, merchant or dealer even if they do not have an account with us

PAYMENT METHOD
You can pay by Credit/Debit card online or by cheque with order, allow 10 days for cheque to clear

Delivery Schedule

With regards to all deliveries we will try our best to despatch your order within 24 hours of receipt of payment (allow 10 days for cheques to clear) International orders are generally received in under 21 days

NEXT DAY DELIVERY

If you place an order before 2pm and you live in the UK we will try and get your order to you on the next working day.

However, this can be dependent on:

The goods you have ordered being in stock
The funds being in place - i.e. your credit card needs to be authorised for the value of the order
All other security checks must be passed successfully

This is not a guaranteed service and can take 2/3 days for delivery

Please note: If you place your order after 2pm on weekdays, at the weekend, or on a Bank Holiday, then your order will be processed the next working day


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

We only despatch oders to the UK. For orders made from the UK 20% VAT is added. For orders made from Guernsey or Jersey VAT is free, but please call 01202 632270 to place you order to get an accurate cost for shipping

Credit Card Security

We use SecureTrading – the UK’s leading independent payment processor for processing card transactions. They use the market-leading counter fraud services to maintain the security of your card transaction.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01202 632270 (International +44 01202 632270) or fax us on 01202 632432 or write to us at Unit 7 Upton Industrial Estate Factory Road POOLE Dorset BH16 5SL United Kingdom

Privacy Policy

Refina Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made

For more information on returning an item please click here

Remittance Terms

You can pay by Credit/Debit card or by cheque with order, allow up to 10 days for cheque to clear.